AI agents that answer, schedule and sell, connected to your company’s systems.
We design, integrate and operate voice and WhatsApp agents for customer service, sales and operations. In production for organisations in Panama and the region.
An AI agent is only useful when it is connected to the systems where the work happens.
We implement the agent and the integrations. Six services, one team.
AI voice agents
Calls lost after hours or during peaks.
Answer and place calls in Spanish, book appointments and hand off to your team when needed.
See ai voice agents →AI agents for WhatsApp
Message queues your team cannot keep up with.
Serve and sell on your existing number, with human hand-off and CRM logging.
See ai agents for whatsapp →Customer service automation
The same questions saturating your support team.
Enquiries, orders and appointments handled across voice, WhatsApp and web.
See on the services page →Sales and lead qualification
Leads answered hours later.
Immediate response, qualification, booking and reactivation with consent.
See on the services page →Automation and integrations
Data copied by hand between systems.
CRM, ERP, telephony, calendars and in-house systems connected to the agents.
See on the services page →Custom implementations
A process no standard product solves.
Purpose-built agents and automations when the problem does not fit a template.
See on the services page →
From diagnosis to operation in four phases
Each phase ends with a client approval. No phase starts on assumptions.
- 01
Operational diagnosis
We map calls, messages, processes and systems, and define what to automate first and what to leave out. Exit: scope approved in writing.
- 02
Configuration and integration
We build the agent with your company’s information, connect it to your systems and test it with your team. Exit: tests approved by your owner.
- 03
Launch and monitoring
Gradual go-live with supervision, response adjustments and reports. Exit: stable indicators over the agreed period.
- 04
Scale-up
More channels, more cases, more agents or more countries, built on what already works. Each extension has its own scope and approval.
Integrated with the systems you already use
Each integration is defined by what it reads, what it writes and how it authenticates, with minimum permissions.
What happens when the agent should not decide
Hand-off to a person
Complaints, exceptions and anything you define as sensitive go to your team with the full context. The agent does not improvise.
Data under control
Minimum-permission access, encryption, agreed retention and a design aligned with Panama’s Law 81 of 2019 on personal data protection. Your data is not used to train third-party models.
Continuous monitoring
We review conversations, hand-offs and integration errors, and adjust the agent with your team on an agreed cadence.
An implementation company, not a slide deck
Inferencia Digital S.A. is a Panamanian AI implementation company headquartered at Calle 50, Obarrio, Ciudad de Panamá. We design, integrate and operate AI voice and WhatsApp agents that answer calls, qualify leads, book appointments and automate processes, connected to each company’s CRM and systems, in Panama and Latin America.
What companies ask before starting
What exactly does Inferencia Digital do?
Inferencia Digital is a Panama City company that implements AI agents for businesses: voice agents that answer and place calls, WhatsApp agents that serve and sell, customer service and sales automation, and the integrations with each company’s CRM, telephony and systems. We design, integrate and operate the agents in production.
Do the agents work in English?
The agents are implemented primarily in Spanish for operations in Panama and Latin America, with the vocabulary and expressions of each company. Additional languages are configured when an operation requires them; this is defined during the diagnosis. Our team works with clients in English and Spanish.
Do you work outside Panama?
Yes. Inferencia Digital is based in Panama City, has agents in production in Panama and the United States, and serves companies across Latin America. Implementation is done remotely with working sessions with your team, and the agents operate on phone numbers and WhatsApp accounts from the country where your operation is.
How long does an implementation take?
It depends on scope. An agent with one channel and one standard integration, for example WhatsApp connected to your CRM, is a short project. An implementation with voice, several systems and complex business rules takes longer. The diagnosis delivers a plan with phases and dates for your specific case.
How is pricing structured?
Three components: a one-time implementation (diagnosis, configuration, integrations, testing), a monthly operation fee (monitoring, adjustments, support) and usage costs from third parties (telephony minutes, WhatsApp conversations, AI model usage). We quote after the diagnosis, with third-party costs itemised.
Tell us which calls, messages or processes you want to automate
In a 30-minute demo we show you an agent in production and define a realistic scope for your operation.